At The Byke Heritage, Matheran, accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by our platform and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at contact@bykeheritagebooking.com.
1. Information We Collect
When you visit our website or make an inquiry through our WhatsApp booking form, we collect personal information that you provide voluntarily. This includes:
- Personal Identity: Full Name, Mobile/WhatsApp Number, and Email Address.
- Stay Details: Intended Check-in Date, Check-out Date, and any specific preferences or messages you submit.
- Technical Data: Log files, IP address, browser type, ISP, date/time stamps, and referring/exit pages used automatically for analytics.
2. How We Use Your Information
We utilize the collected data to optimize your luxury heritage resort experience, specifically for:
- Processing and managing your direct hotel room reservations via WhatsApp.
- Communicating booking updates, room availability adjustments, and policy notices.
- Improving website layout, mobile responsiveness, and marketing campaigns.
- Preventing unauthorized fraudulent bookings and keeping our communication channels secure.
3. WhatsApp Data & Third-Party Redirects
Our single-page booking functionality utilizes the WhatsApp Click-to-Chat API. When you hit submit, your form inputs are dynamically converted into a text format and shared directly with our resort team on WhatsApp.
Please note that once you transition to WhatsApp, their standalone privacy infrastructure governs your chat session data. We do not store your private real-time message text parameters on our web servers.
4. Cookies and Web Beacons
Like any other professional website, The Byke Heritage uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
5. Data Security
The security of your data is critically vital to us. We implement modern, standardized encryption and secure protocols to protect your personal information against unauthorized disclosure, alteration, or data leaks.
6. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms and conditions.