Welcome to The Byke Heritage, Matheran. By accessing this website or executing room booking requests through our digital channels, you agree to comply with and be bound by the following terms and conditions of use.
1. Check-In & Check-Out Timings
To ensure seamless transition management for our premium guests, the resort follows standard timelines:
- Standard Check-In Time: 11:00 AM IST onwards.
- Standard Check-Out Time: 09:00 AM IST.
- Early check-in or late check-out options are strictly subject to room availability and may attract additional operational charges determined by the front desk.
2. Identity Proof Requirements
As per local administration guidelines, all adult guests must present a valid government-approved photo identity proof at the time of check-in. Acceptable documents include Aadhaar Card, Passport, Driving License, or Voter ID. PAN Cards are explicitly not accepted as valid address identity verification.
3. Booking, Tariffs & Payments
Tariffs mentioned on the room cards are basic indicators and exclude applicable Government taxes (GST). Full advance payment or a specific token deposit is required to lock dates after negotiating room availability via WhatsApp. The resort management reserves the right to cancel un-tokenized booking slots without prior intimation.
4. Cancellation & Refund Policy
Heritage stays require structured adjustments. Our default cancellation criteria outlines:
- Cancellations requested 7 days prior to the check-in date: 100% refund or free date modification slot.
- Cancellations within 3 to 7 days of arrival: 50% retention charge applies.
- Cancellations within 72 hours of check-in or No-Shows: No refund or adjustments will be provided.
5. Eco-Station Regulations & Vehicles
Matheran is an eco-sensitive, completely vehicle-free hill station. Guests must strictly adhere to municipal laws. Motorized vehicles cannot pass beyond Dasturi Naka parking grounds. The Byke Heritage holds no responsibility for arrangement variations or logistics challenges encountered during your transit via local horses, toy trains, or porters.
6. Behavioral & Property Integrity
Any damage caused to the vintage structural installations, antique furniture, premium bedding, or landscaping layout during the stay period will be billed directly to the primary guest before checkout. Illegal practices or heavy public nuisances inside the resort perimeter are strictly prohibited.